Read Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines by Adam Toporek Free Online


Ebook Be Your Customer's Hero: Real-World Tips and  Techniques for the Service Front Lines by Adam Toporek read! Book Title: Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines
The author of the book: Adam Toporek
Edition: AMACOM
Date of issue: April 22nd 2015
ISBN: 0814449050
ISBN 13: 9780814449059
Language: English
Format files: PDF
The size of the: 22.74 MB
City - Country: No data
Loaded: 1667 times
Reader ratings: 4.6

Read full description of the books:



On the front lines of customer service, every day presents new and unexpected challenges--and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.

Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to:

• Achieve the mindset required for Hero-Class™ service
• Understand the customer's expectations—and exceed them
• Develop powerful communication skills
• Avoid the seven triggers guaranteed to set customers off
• Handle difficult and even irrational customers with ease
• Become an indispensable part of any frontline team

Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.


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Read information about the author

Ebook Be Your Customer's Hero: Real-World Tips and  Techniques for the Service Front Lines read Online! Adam is the author of Be Your Customer’s Hero (2015), as well as the founder of the popular Customers That Stick(TM) blog and co-host of the Crack the Customer Code podcast. He is the owner of CTS Service Solutions, a consultancy specializing in high-energy customer service workshops that teach organizations and frontline teams how to deliver Hero-Class(TM) customer service.

His approach to customer experience focuses on practical solutions that small to medium-sized businesses and customer-facing professionals of all levels can use effectively in the real world.

Adam is a third generation entrepreneur with experience in retail, wholesale, and franchising. He has an MBA from UNC Charlotte and a Certificate in Customer Experience from Arizona State University; he is also a Net Promoter Certified Associate.

Adam has been recognized in both ICMI’s “#CustomerService 100” and The Huffington Post’s “Top 100 Most Social Customer Service Pros On Twitter” and has been cited or published in a variety of media, including HuffingtonPost, Entrepreneur, and Salesforce.com’s blog.


Reviews of the Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines


REUBEN

Not when you can say the book is better.

ARTHUR

Interesting, exciting story.

AMELIA

This book is awesome!

LIAM

Interesting and nontrivial story

AMELIA

There are some interesting pages




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Download EBOOK Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines by Adam Toporek Online free

PDF: be-your-customers-hero-real-world-tips-and-techniques-for-the-service-front-lines.pdf Be Your Customer's Hero: Real-World Tips and  Techniques for the Service Front Lines PDF
ERUB: be-your-customers-hero-real-world-tips-and-techniques-for-the-service-front-lines.epub Be Your Customer's Hero: Real-World Tips and  Techniques for the Service Front Lines ERUB
DOC: be-your-customers-hero-real-world-tips-and-techniques-for-the-service-front-lines.doc Be Your Customer's Hero: Real-World Tips and  Techniques for the Service Front Lines DOC
TXT: be-your-customers-hero-real-world-tips-and-techniques-for-the-service-front-lines.txt Be Your Customer's Hero: Real-World Tips and  Techniques for the Service Front Lines TXT